This privacy policy explains what personal data the GetWay route planner app (“Route Planner - GetWay” on Google Play and the App Store) collects, why, who receives it, how long we keep it and how you can delete it.
It applies to the GetWay apps for Android and iPhone, including the older 1.x versions, and to the GetWay web pages that link to it. It replaces the earlier GetWay privacy policy.
The rules for sending routes, the team map and GetWay Market are in our Terms of Use.
In short
We collect only what the app needs to plan and optimize your routes, run your account and subscription, and answer your requests.
We do not sell your personal data. GetWay 2.0 has no third-party advertising or analytics tools; only the Google Maps component in the app collects its own usage and crash data for Google. Outside Europe, when you install GetWay from one of our own ads, the app tells our server which campaign it came from, so that we can measure our advertising; it does not use the advertising ID and does not track you across other companies’ apps and websites.
Location is used only while you use the app, and only if you allow it. There is no background tracking. If you turn on position sharing, only your latest position is shown to your team manager, or to the driver whose GetWay Market route you carry out, while GetWay is open and you work on that day’s route.
When you send a route, share your day with your team manager or hand a route over in GetWay Market, the other driver receives the details of those stops, including your customers’ names and phone numbers.
Payments are processed by Google Play or the App Store. We never see your card details.
You can ask us to delete your account and data at any time: delete your account.
1. Who we are
GetWay is developed and operated by Logi Way (“we”, “us”), the developer shown on Google Play. On the Apple App Store the app is sold under the name Yona Lurie. We are responsible for (the “controller” of) the personal data described in this policy.
Contact: support@getway.io · Postal address: 1235 Jefferson Ave, Unit 310, Redwood City, CA 94062, United States.
2. The data we collect and why
The table below lists every kind of personal data that leaves your device when you use GetWay, what we use it for, and whether you have to provide it.
Account information
What we collect
E-mail address and password, when you register or sign in.
Phone number, if you enter it during quick registration.
An account ID and a sign-in token created by our server.
Your settings, such as language, time zone, default start and end points and route preferences. If you entered them in an older version: your name, company name and number of vehicles.
Sign in with Apple (iPhone only): your Apple user ID and, if you choose to share them, your name and e-mail address (which can be an Apple private relay address).
Why we use it
To create your account, sign you in, keep your routes and settings in sync across your devices, manage your subscription, and send you service messages such as password reset e-mails, login details for team members and answers to your requests.
Do you have to provide it?
Your e-mail address is required to register and sign in. Older versions of GetWay and team accounts always need it; newer versions of GetWay 2.0 also let you start in guest mode without one (see below). The account ID and sign-in token are required. Your phone number and other profile details are optional.
Device and other identifiers
What we collect
A random install ID created by the app for your guest account.
Your device’s Android ID (Android) or identifier for vendor (iPhone), when you use quick registration or sign in without a password, so that your account recognizes your device.
A device lock token for team (group) accounts, so that each team seat is used on one device at a time.
A random installation ID that the app-update service (Expo) receives when the app checks for updates.
A pseudonymous identifier that the Google Maps SDK uses to count active users.
A campaign reference, sent once for each account that signs in on an installation of the app: on iPhone, the attribution token that Apple’s AdServices framework creates on the device; on Android, the install referrer that Google Play gives the app. From it we keep only the numbers of the campaign, ad group, keyword and ad that Apple reports for an install that came from our App Store ads, or the campaign tags of the Google Play referrer and whether it contained a Google Ads click ID (never the click ID itself), together with your account ID, platform, app version, your device’s country setting and the installation date. We do not keep the referrer text, and Apple’s token is deleted as soon as Apple has answered (at most 24 hours). Nothing is read or sent when the device’s country or time zone is in the European Economic Area, the United Kingdom or Switzerland.
GetWay 2.0 does not use the advertising ID.
Why we use it
To run guest accounts and quick sign-in, keep accounts secure, enforce team subscriptions, deliver app updates and, for Google, measure use of the map service. The campaign reference is used only to count, per campaign, how many installs, trials and subscriptions our own ads bring.
Do you have to provide it?
Required. The app cannot work without an account or install ID. The campaign reference is sent automatically outside Europe; you can ask us to delete it (see “Your rights and choices”).
Location
What we collect
The precise and approximate location of your device, only while you use the app and only if you allow location access.
Your country or region (from your device settings or your start address), attached to support requests.
If you turn on position sharing for your team or for a GetWay Market route: your latest position (see “Team map” and “GetWay Market” below).
If you allow “Routes near me” in GetWay Market: your approximate area (about 5 km, never your exact position).
Why we use it
To show where you are on the map, start routes and directions from your current position, and find the address of your position. If you have not set them yourself, the app saves your current position (coordinates and address) in your account as the default start and end point of your routes.
Do you have to provide it?
Optional. You can refuse or turn off location access in your device settings and type addresses instead. GetWay does not track your location in the background and does not keep a history of your movements.
Addresses, stops and route details
What we collect
The addresses of your stops, your start and end points, and your favorite routes and their names.
Details you add to a stop, such as a customer’s name and phone number, notes and delivery time windows.
The order and status of your stops, and the routes created by optimization.
Why we use it
This is the core of the service: to save, optimize, show and navigate your routes, and to keep them in sync across your devices.
Do you have to provide it?
Addresses are needed to plan routes. Customer names, phone numbers and notes are optional.
Address search
What we collect
The text you type in the address search box, or dictate into it (see “Voice input” below).
Why we use it
Search text is sent to Google Places to suggest matching addresses. We do not store your search text on our servers, only the address you choose.
Do you have to provide it?
Optional.
Purchases and subscriptions
What we collect
The product you bought, the purchase or transaction ID, the purchase token or receipt, the purchase status and the subscription dates.
For team subscriptions: the package and the number of seats.
We never receive your credit card, bank or other payment details. Payments are processed entirely by Google Play or the Apple App Store.
Why we use it
To activate and verify your subscription, restore purchases, handle support and refund questions, prevent fraud, and understand how our plans are used.
Do you have to provide it?
Only if you buy a subscription.
App activity
What we collect
How many stops and routes you create and how often you optimize a route (free-plan limits).
The outcome of the optimization and subscription screens, for example whether you continued with the free plan or subscribed.
Map interaction events that the Google Maps SDK collects.
If the app asks how GetWay is working for you (now and then after a finished route, or when you open “Love GetWay?” in the settings): that the question was shown and what you chose (rate GetWay in the store, write to us, or later), with the number of completed stops, the platform and the app version. Before asking, the app checks with our server whether the question may be shown to your account. A rating you give in the store goes to Google or Apple, not through the app.
Why we use it
To apply the limits of your plan, to understand and improve the app, and to ask for a store rating at a suitable time and not too often. GetWay 2.0 has no third-party analytics or advertising tools; the map interaction events go to Google for its map service.
Do you have to provide it?
Collected automatically while you use the app.
Support messages and problem reports
What we collect
The subject and text of messages you send through “Contact support” or “Report a problem”, and account deletion requests sent from our website.
Details attached automatically to support messages: account ID, e-mail address, platform, operating-system version, device model, app version and build, language, country and subscription status.
Customer service on WhatsApp (offered in the Hebrew version of the app): if you choose to write to us there, we receive your phone number, your WhatsApp profile name and the messages you send.
Why we use it
To answer you and solve the problem.
Do you have to provide it?
Optional. Only when you contact us.
Notifications (GetWay 2.0.1 and later)
What we collect
A push token, if you allow notifications: a random address that lets our notification service reach this installation of the app.
Details of the device sent with it: platform, operating-system version, device model, app version and build, language, country or region, time zone, your account ID, and whether notifications are allowed.
Your choice in the “News and offers” switch in the app’s settings, and when you changed it.
If you do not allow notifications, the app still sends the same device details, without a token, under the random install ID of the app.
Notifications of the GetWay 2.1 features (a route sent to you, a request for your offer, new offers near you, a change in your team) come from our main server through the same services. Their text can include a user’s display name, a number of stops, city names and a time, never your customers’ details.
Why we use it
To send you service notifications, such as a new version of the app or a notice about the service, and, only if you turned on “News and offers”, occasional offers such as a coupon. The device details let us write to you in your language, hold offers back at night in your time zone, send a message only to the app versions it concerns, and count how many devices use each version, platform and country.
Do you have to provide it?
Optional. Notifications need your permission, which you can refuse or turn off at any time in your device settings. “News and offers” is off until you turn it on, and you can turn it off in the app’s settings at any time. Service notifications continue while notifications are allowed.
Diagnostics and technical data
What we collect
Technical data that comes with every request to our servers, such as IP address, app version and platform.
Crash reports and performance data that the Google Maps SDK collects about its own components. GetWay itself has no crash-reporting tool.
Why we use it
To operate and protect our servers, investigate abuse, deliver the right app updates and, for Google, keep the map service reliable.
Do you have to provide it?
Collected automatically.
Team (group) accounts
What we collect
If you manage a team subscription: the e-mail addresses of the team members you add. Our server creates their accounts and e-mails them their login details.
Why we use it
To give your team members access to GetWay.
Do you have to provide it?
Optional. Only for team subscriptions. Please let your team members know about this policy.
Connection to your employer’s dispatch system
What we collect
If your employer uses the Baldar delivery dispatch system and you enter your company code and driver code: the deliveries assigned to you, and the delivery updates the app sends back to that system.
Why we use it
At your request, to plan the deliveries your employer assigned to you.
Do you have to provide it?
Optional.
Importing stops from a file (GetWay 2.1)
What we collect
A file you choose to import, such as a spreadsheet or a text file, or a file you share with GetWay from another app.
Why we use it
To create stops from it. The app reads the file on your device; the file is not uploaded to our servers, and the app deletes its own copies after reading it. Only the stops you then save are kept, like stops you type.
Do you have to provide it?
Optional.
Other arrangements and areas (GetWay 2.1)
What we collect
The other arrangements of a route that you ask for, and the areas you draw on the map.
Why we use it
To calculate other orders of your stops and to start your day in the area you chose. For the calculation, our server sends the positions of the stops and of your start and end points to our route-calculation provider (GraphHopper). Your arrangements are kept until 14 days after the route’s date, so that you can go back to one.
Do you have to provide it?
Optional.
Sending a route to another driver (GetWay 2.1)
What we collect
The route you send: every open stop of the day, with its address, customer name, phone number and notes. A member of your team also receives your start and end points and the planned times; a driver outside your team does not.
Who you send it to: a member of your team list, or another user found by his exact e-mail address or share code, and the 4-digit hand-over code that a driver outside your team types.
Whether the route was accepted, declined or taken back.
Why we use it
At your request, to deliver the route to the driver you chose. After he accepts and adds it, the route is in his account like his own stops, and we cannot remove it from his account later.
Do you have to provide it?
Optional. Only when you send or receive a route.
Team map (GetWay 2.1)
What we collect
For a driver who confirmed in his app that this person is his manager: his route of the day, with the names, addresses, phone numbers and notes of its stops, his start and end points, which stops are done, and the arrangement and areas of the route.
If the driver turns position sharing on: his latest position and its accuracy, sent only while GetWay is open on his screen and he has an open stop that day. Only the latest point is kept; there is no location history.
Your display name, your role in the team, and your choices (what you agreed to, which version of the text, when, and when you withdrew it).
When a manager moves a route, the stops that are not done yet go to the other driver.
Why we use it
So that a team manager can organise the work of the team, with each driver’s agreement. For a team’s data, the team’s business decides the purpose and we act on its behalf.
Do you have to provide it?
Optional. A driver can decline, and can stop sharing his route or his position at any time in the app; refusing costs him nothing. The manager’s own position is never sent to his drivers.
GetWay Market (GetWay 2.1)
What we collect
Your offers: the date and start time, the number of stops, the names of the cities on the route, the offered amount and whether it is flexible.
What other drivers see with your offers and requests: your display name, the month since which you are a confirmed subscriber, how many routes you handed over and completed and, when you ask for an offer, how many reports against you we upheld.
Your requests, and another amount if you propose one.
Your approximate area (about 5 km, never your exact position), if you allow “Routes near me”, and which offers were shown to you.
The phone number you entered for GetWay Market, if you chose to show it, and your acceptance of the GetWay Market rules.
Reports you send (a reason and, if you want, a short note that only GetWay reads) and the users you block.
Why we use it
To show offers to drivers near the offer’s area, in the same country and language; to hand a route to the driver its publisher approves; and to keep GetWay Market safe (reports, blocks, moderation). When a route is handed over, the approved driver receives the customers’ details of its stops (their phone numbers only from the start of the route’s date), and until the route is completed the publisher sees its progress and, only if that driver shares it, his position. No payment passes through GetWay: payment is arranged between the two drivers.
Do you have to provide it?
Optional. GetWay Market is only for subscribers who are 18 or older. You can leave it at any time in its settings.
Your account on our GetWay 2.1 server
What we collect
When a GetWay 2.1 feature is on for your account: your account ID, the display name you choose, a share code, your language, time zone and country setting, platform and app version, and when you were last active. Your e-mail address is kept only in a scrambled (keyed hash) form.
For each phone: a random install ID. A new phone may need a 6-digit code that we e-mail to you, or a confirmation from another phone of yours or from your manager.
Whether you have an active subscription, checked with Google Play or the App Store.
Why we use it
To run the 2.1 features securely: confirm that a phone is yours, show your name to the people you work with, send you the notifications of these features, and check that a paid feature is covered by your subscription.
Do you have to provide it?
Required for the GetWay 2.1 features. Without them you can use GetWay as before.
Voice input
When you tap the microphone, the speech-recognition service of your device (Google on Android, Apple on iPhone) turns what you say into text, under that provider’s privacy policy; depending on the device, it may process the audio on the provider’s servers. This is a service of your device, not of GetWay: the app receives only the resulting text and uses it like typed search text. We never record, upload or store audio, so voice is not data GetWay collects. You can turn off microphone access in your device settings at any time.
Guest mode
In newer versions of GetWay 2.0, if you start without registering, the app creates a guest account on our server. It is identified by a random install ID created by the app and by a placeholder address ending in @guest.getway.invalid, which is not a real e-mail address. Your routes are saved in the guest account. While you use it, you can delete its routes yourself or ask us to delete the whole guest account through “Contact support” in the app. If you later register or sign in to another account, the app offers to copy your planned routes into that account; the guest account then stays on our server unused, with the routes you created as a guest. We delete guest accounts and their data after 12 months without use.
Data that stays on your device
So that it works offline, the app keeps some data on your device: your routes, settings, favorites, recent places, directions (for up to 30 days) and requests waiting to be sent. This data is removed from the device when you log out or uninstall the app. On Android, if device backup is on, the system may include app data in your backup to your Google account.
If you enter information about other people, such as your customers’ names and phone numbers, make sure you are allowed to do so. We use it only to provide the service to you. The same applies when you send a route, share it with your team or hand it over in GetWay Market: the other driver receives your customers’ details, so make sure you may give them to him.
3. What we do not collect
GetWay does not access your contacts, photos or videos, calendar, SMS or call log, health data, web browsing history or the list of apps on your device. It opens files only when you choose a file to import: it reads that file on your device and does not upload or keep it. GetWay 2.0 does not use the advertising ID, has no third-party advertising or analytics SDK (the campaign reference described above goes only to our own server), and has no crash-reporting tool of its own (the Google Maps SDK collects its own crash data, as described above). We never receive your payment card details.
4. How we use your data
To provide the service: plan, optimize, save and sync your routes, and show maps and directions.
To manage your account and subscription: sign-in, security, plan limits, purchases and restores.
To communicate with you: answers to your requests, service e-mails such as password reset and login details for team members, and service notifications if you allow notifications. News and offers come as notifications only if you turned on “News and offers” in the app. If we ever send you news or offers by e-mail, you can unsubscribe at any time.
For security and fraud prevention: protect accounts, detect abuse, enforce team seats.
To improve the app: understand, in aggregate, how features and plans are used.
To measure our own advertising: count, per campaign, how many installs, trials and subscriptions our ads on the App Store and Google Play bring, so that we spend on the campaigns that work. We look at these numbers in aggregate.
To meet legal obligations: for example, tax and accounting records of purchases.
We do not sell your personal data, we do not use it for targeted advertising, and we do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Legal bases (European Economic Area, United Kingdom and similar laws)
Contract: providing the app, your account, your routes, your subscription and support, and sending routes, the team map and GetWay Market when you use them.
Legitimate interests: security, fraud prevention, improving the app, measuring our own advertising, and asking for a store rating. You can object at any time.
Consent: location and microphone access, notifications, “News and offers”, sharing your route of the day and your position, “Routes near me” and showing your phone number in GetWay Market. You can withdraw consent at any time in your device settings or in the app’s settings.
Legal obligation: keeping purchase records and answering lawful requests.
5. Who receives your data
We do not sell your personal data. We disclose it to the service providers below, which process it on our behalf to run GetWay. Google Maps Platform is the exception: Google receives the search text, addresses, coordinates and Maps SDK data as an independent controller and uses them under its own privacy policy (see below the table). The older 1.x versions also shared data with Meta and Google Analytics, as described in Older app versions (1.x). Other cases are listed after the table.
The attribution token created on your device; Apple answers whether the install came from our App Store ad, and from which campaign
Worldwide
Google Maps features in GetWay are subject to the Google Maps / Google Earth Additional Terms of Service and Google uses the data it receives under the Google Privacy Policy. Our service providers may use your data only to provide their services to us, and must protect it at least as well as this policy does. Google, Apple and, in the 1.x versions, Meta use the data they receive under their own privacy policies, linked in this section and in Older app versions (1.x).
Other cases
At your request: when you start navigation, the destination is passed to the navigation app you choose (Waze, Google Maps or Apple Maps); when you connect the Baldar dispatch system, deliveries are exchanged with your employer’s system through the optiroutes.com dispatch service; if you are a member of a team subscription, the manager who added you can see your e-mail address and manage your access; if you write to us on WhatsApp, WhatsApp (Meta) carries the chat under its own privacy policy; other GetWay users receive what you choose to give them: the driver you send a route to, your team manager (your route of the day and, if you share it, your position) and the other driver of a GetWay Market offer, as described above.
Legal reasons: when the law requires it, or to protect the rights, property or safety of our users, the public or us.
Business transfer: if GetWay is sold or merged, your data may pass to the new owner under this policy. We will tell you before that happens.
6. Older app versions (1.x)
Some devices still run GetWay 1.x (version 1.1.30 on Android and 1.0.x on iPhone). Until everyone has moved to GetWay 2.0, these older versions also:
used the Meta (Facebook) SDK, which automatically records app installs and launches and in-app events such as subscription purchases, together with device identifiers (such as the advertising ID where the device allows it, and an anonymous app ID) and device information. Meta uses this data to measure analytics and advertising under the Meta Privacy Policy. This is sharing with a third party;
loaded the Meta Pixel and Google Analytics in the app’s screens, which recorded page views and registrations;
offered sign-in with Google and Facebook, which gave us your account ID, name and e-mail address;
created a device identifier from the Android ID and, where the device allowed it, the IMEI and SIM serial number, for sign-in without a password;
asked for your name, phone number, company name and number of vehicles when you registered.
GetWay 2.0 contains none of these tools. Update the app to version 2.0 or later to stop them. We will remove this section once version 1.x is no longer in use.
7. How long we keep your data
Data
How long we keep it
Account, routes, stops, favorites and settings (registered and guest accounts)
As long as your account exists; a guest account at most 12 months after its last use. After a confirmed deletion request, we delete them within 30 days.
Purchase and subscription records
As long as tax and accounting laws require, and as needed to handle disputes and refunds.
Support messages, problem reports and deletion requests
As long as we need them to answer you and to keep a record of the request. Support messages linked to an account are deleted with the account; we keep a record of each deletion request as proof that we handled it.
Server logs (IP address, device type, time)
Up to 90 days (logs of our support system: 30 days), longer only when needed to investigate abuse.
Push token and device details
The push token is deleted when you log out on that device, or when our notification service reports that the app was removed. A device that has not connected for 180 days is deleted automatically. The record of which devices each notification was sent to is kept for 90 days.
Backups
Deleted data can remain in database backups until those backups are deleted. We keep backups only to recover from failures, and if we ever restore one, we delete again the accounts whose deletion was requested.
Campaign reference (ad measurement)
Up to 13 months after the app sent it; deleted earlier together with your account.
Answers to the rating question
As long as your account exists; deleted together with the account.
GetWay 2.1 features
A shared position: only the latest one, deleted when sharing stops, at sign-out, and at the latest 24 hours after it was sent. A day’s route shared with your team or with a GetWay Market publisher: at the latest 24 hours after the end of that day. A route you send: the copy on our server is deleted when you take it back, 72 hours after it was declined or not accepted, and at the latest 7 days after the other driver added it (the exact rules are in our Terms of Use). GetWay Market offers and requests: 90 days after they closed; which offers were shown to you: 90 days after the offer closed; your approximate area: 30 days after its last use. The record of a hand-over (who, when, its status and number of stops): 90 days after it closed. Your arrangements and areas: 14 days after the route’s date. Reports: 24 months. Blocks and your choices: as long as your account exists. Notifications of these features: 30 days. An account on this server that is not used for 12 months is deleted.
Data kept on your device
Until you log out or uninstall the app.
8. Deleting your account and data
You can ask us to delete your account and all the data connected to it at any time. The page Delete your GetWay account explains how:
In the app: open the menu (☰) and tap “Delete account” (in older versions: tap “Contact support” and send “Please delete my account”). The request is linked to the account you are signed in to. This is the only way to delete a guest account.
By e-mail: write to support@getway.io from the e-mail address of your account.
We may ask you to confirm the request from the e-mail address of the account, so that nobody else can delete it. Within 30 days we delete your account and its data, except purchase records we must keep by law. You can also ask us to delete only some of your data without closing your account, and you can delete routes, stops and favorites yourself in the app. Uninstalling the app does not delete your data on our servers, and deleting your account does not cancel a subscription bought through Google Play or the App Store: cancel it in the store.
The data of the GetWay 2.1 features is deleted with your account. A route another driver already added stays in his account, and reports by or about you are kept for 24 months.
9. Your rights and choices
Depending on where you live, you have the right to:
access the personal data we hold about you and get a copy of it, including in a portable format;
correct inaccurate data (you can change most of it yourself in the app’s user settings);
delete your data, or ask us to restrict or stop using it;
object to processing based on our legitimate interests, for example to the measurement of our advertising: write to us and we will delete the campaign reference of your account;
withdraw your consent, for example by turning off location, microphone or notification access in your device settings, or “News and offers” in the app’s settings;
complain to a data protection authority, such as the authority of your country in the European Economic Area, the UK Information Commissioner’s Office or the Israeli Privacy Protection Authority.
To use these rights, write to support@getway.io or use “Contact support” in the app. We answer within 30 days. We may ask you to confirm your identity first.
California residents: we do not sell personal information, and GetWay 2.0 does not share it for cross-context behavioral advertising. The older 1.x versions sent app events to Meta as described above; updating the app stops this. We will not treat you differently for using your privacy rights.
10. Security
All data the app sends to our servers and service providers is encrypted in transit (HTTPS / TLS). Our servers run at Amazon Web Services. We work to protect your data and keep improving the security of our systems, but no system is perfectly secure. Please use a password you do not use anywhere else, and tell us right away if you think someone else has accessed your account.
11. International transfers
Our main servers are in the United States (Amazon Web Services, Ohio) and in Israel (Amazon Web Services, Tel Aviv), and our support system is in the European Union (Amazon Web Services, Frankfurt). Our service providers may process data in other countries. When we transfer personal data from the European Economic Area, the United Kingdom or another country with transfer rules, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or our providers’ certifications.
12. Children
GetWay is a work tool for drivers and couriers and is not directed to children. We do not knowingly collect personal data from children under 16 (under 13 in the United States). If you believe a child has given us personal data, contact us and we will delete it. GetWay Market is only for users who are 18 or older.
13. Changes to this policy
We may update this policy when the app or the law changes. We will change the effective date at the top of this page, and for important changes we will tell you in the app or by e-mail before they take effect.